Salon Policy
Hair Order Policy:
If your service requires added hair and you want us to order it, please call us to provide a hair description. We will collect the payment based on the pricing, then order the hair for you. We need two weeks to prepare before your appointment.
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Booking Appointments:
To ensure that we can accommodate all of our clients, we require a 50% deposit to hold a reservation under your name. This deposit will be applied towards the total cost of your service and will be required at the time of booking.
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Reschedule/Cancellation:
Clients must notify the salon at least 24 hours in advance if they need to cancel or reschedule their appointment, to accommodate other clients.
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Late:
If you arrive 15 minutes late, we reserve the right to reschedule your appointment to ensure that we can accommodate all of our clients' needs. In addition, there will be a fee of $15 for clients who arrive late for their scheduled appointment.
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Same Day Cancellation:
If notice of your cancellation happen on the same day of the appointment, which did not allow us to accommodate other clients who were interested in booking at that time. You will lose the deposit and will be charging the full price for the service that you had scheduled. Our policy is in place to ensure that our team is compensated for their time and effort, especially when we are unable to fill the appointment on short notice.
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No Call / No Show:
If notice of your cancellation happen on the same day of the appointment, which did not allow us to accommodate other clients who were interested in booking at that time. You will lose the deposit and will be charging the full price for the service that you had scheduled. Our policy is in place to ensure that our team is compensated for their time and effort, especially when we are unable to fill the appointment on short notice.
We strive to provide you with the best possible service at our salon, and your satisfaction is our top priority. If for any reason you are not completely satisfied with your service, we encourage you to reach out to us within 24 hours of your appointment.
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We will make every effort to address your concerns and work with you to find a solution that meets your needs.
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Relax and Enjoy!